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Our cookie policy

Our cookie policy

What are cookies?

A cookie is a small file which is placed on your computer by the websites you visit. They typically consist of letters and numbers, and are widely used for a better browsing experience and to provide information to the website owners.

Cookies are therefore useful because they allow a website to recognise and distinguish between different users. But it’s important to note that cookies do not identify people, but rather they are defined themselves by a combination of a computer, a user account, and a browser.

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit

Cookies and the law

The use of cookies and similar technologies is commonplace and important for the provision of many online services. Their use is not prohibited by The Privacy and Electronic Communications (EC Directive) (Amendment) Regulations (the “Cookie Law”) introduced in May 2011. However, the new regulations do require that users are told about cookies when they visit websites which use them, and are given a choice as to which of their online activities are monitored.

For more information about current cookie regulations, data privacy and protecting your data, please visit the website for theInformation Commissioner’s Office at This website includes a downloadable ICO cookies guidance PDF document.

Cookies on our website

Name Description Expiration
__utma This cookie is typically written to the browser upon the first visit to your site from that web browser. If the cookie has been deleted by the browser operator, and the browser subsequently visits your site, a new __utma cookie is written with a different unique ID. This cookie is used to determine unique visitors to your site and it is updated with each page view. Additionally, this cookie is provided with a unique ID that Google Analytics uses to ensure both the validity and accessibility of the cookie as an extra security measure. 2 years from set/update.
__utmb This cookie is used to establish and continue a user session
with your site. When a user views a page on your site, the Google
Analytics code attempts to update this cookie. If it does not find
the cookie, a new one is written and a new session is
established. Each time a user visits a different page on your
site, this cookie is updated to expire in 30 minutes, thus
continuing a single session for as long as user activity continues
within 30-minute intervals. This cookie expires when a user pauses
on a page on your site for longer than 30 minutes. You can modify
the default length of a user session with
the _setSessionCookieTimeout()
30 minutes from set/update.
__utmc This cookie operates in conjunction
with the __utmb cookie to determine whether or not
to establish a new session for the user.
At the end of your browser session
__utmz This cookie stores the type of referral used by the visitor to reach your site, whether via a direct method, a referring link, a website search, or a campaign such as an ad or an email link. It is used to calculate search engine traffic, ad campaigns and page navigation within your own site. The cookie is updated with each page view to your site. 6 months from set/update.
SN4b7bd57e98b7c This cookie keeps track of your session while you are using our site. At the end of your browser session
micookie This stores your visitor id when we are chatting to you using engage. It helps us to keep track of our conversationa as you navigate through the site. At the end of your browser session
Engage This Cookie is created by our Engage Software. This allows us to see current visitors on the site and engage them in conversation based on their location and how they reached our site. 10 hours from set/update.
browser This cookie is used by the Engage software to mark the status of the chat window. At the end of your browser session
PHPSESSID This cookie keeps track of your session while you are using our site. At the end of your browser session uses Google Analytics tracking to provide meaningful data about our site visitors. Whilst Google Analytics uses cookies for tracking, it does not collect personal data about website visitors.

If you would like more information about Google Analytics and its use of cookies, please use the following links:

To opt out of being tracked by Google Analytics across all websites please visit

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